“Check in” for the NIHF Receptionist Awards 2025: Recognising Excellence in Hotels

L-R Clio O’Gara, Country Manager Ireland at Guestline; Stephen Gillespie, Director of Business and Culture at Derry City and Strabane District Council; Vicky Green, President of the Northern Ireland Hotels Federation; David Anderson, Customer Experience Director at insight6 and Eimear Callaghan, Head of Industry Development at Tourism Northern Ireland.

Nominations are now open for Receptionist of the Year, Most Promising Receptionist and Reception Team of the Year.

The Northern Ireland Hotels Federation (NIHF) is delighted to announce the return of the prestigious NIHF Receptionist Awards 2025. This highly anticipated awards event will take place at The Ebrington Hotel, celebrating the dedication and expertise of industry professionals across Northern Ireland.

As a key highlight in the hotel industry calendar, the NIHF Receptionist Awards recognise the vital role receptionists play in delivering exceptional guest experiences. This year's event will feature an enhanced programme, with a refreshed format designed to highlight the evolving role of front-of-house teams.

Vicky Green, President of the Northern Ireland Hotels Federation, said: "Receptionists are the heart of our hotels, providing warm welcomes and setting the tone for a memorable guest experience. Their dedication and professionalism are integral to the success of the hospitality industry, and these awards offer a well-deserved recognition of their invaluable contributions."

The NIHF Receptionist Awards 2025 will include three categories:

Receptionist of the Year

Most Promising Receptionist

Reception Team of the Year

The selection process will consist of three rigorous stages:

Friday, 14 March 2025 – Closing date for all online applications

Tuesday, 1 April 2025 – Assessment Day at Clayton Hotel Belfast

Tuesday, 29 April 2025 – Final Interviews at Clayton Hotel Belfast

The finalists will then gather for the Awards Dinner on Wednesday, 21 May 2025, at The Ebrington Hotel, where the winners will be announced and celebrated.

This event is made possible through the support of valued partners including Tourism Northern Ireland, Derry City & Strabane District Council, Guestline, Net Affinity, Insight6 and Life Adventure.

For full details and to submit nominations, please visit the NIHF website: www.nihf.co.uk. The closing date for online entries is Friday, 14 March 2025.