Singer Raye says she's 'devastated' as she apologises to fans who were turned away from her Paris gig due to 'Ticketmaster error'
A hit singer has had to apologise to her fans after more than 60 of them were turned away from her gig.
The concert-goers were looking forward to seeing Raye perform in concert in Paris, but were refused entry despite having tickets.
The Love of Your Life singer took to Accor Arena stage in the French capital earlier this month as part of her world tour, This Tour May Contain New Music. But several people missed the gig even though they had paid for the tickets.
Raye has now taken to her social media to apologise, to explain what happened and to offer a resolution. She said there had been an issue with ticket seller Ticketmaster which meant they weren’t granted entry, and said affected fans could have free tickets in future.
Sharing a statement to Instagram, Raye wrote: “I am completely devastated for the 65 ticket holders who were turned down from entering our Paris show on Sunday night. This is completely unacceptable and wrong.”
“I have been told this was a system error at Ticketmaster, meaning 65 tickets were not fully validated when they were purchased, this was outside of anything I could control and I feel saddened and let down.”
She went on: “I know everyone affected was refunded and given a voucher from Ticketmaster, but I’d like to offer all of these 65 people who didn’t get in to the show yesterday complimentary tickets to any Raye future show of their choice and a signed vinyl, you will be contacted shortly about this. I know this doesn’t even remotely make up for the mess, but it’s all I can think of in this moment to soften the blow.”
She signed off: “My deepest apologies to those of you affected. Love Raye.”
Fans reportedly waited two hours outside of the venue, as the show had already began, before being told they could not enter the gig. The singer is now in the UK as she’s performing at Manchester’s Co-Op live stage tonight. This is the first performance in the UK leg of her tour - she will perform in Glasgow and London next week.