'The most rewarding thing I could have done’ - A career in the UK’s Prison and Probation Service

The government has launched the Extraordinary Jobs campaign, showing the reality of life working in prison and probation roles.

Recent polling shows a growing appetite for work that makes a positive difference, and the government is now encouraging youngsters to consider a career with HMPPS.

From lecture hall to landing – Rhiannon's story

When Rhiannon Day graduated from the University of Warwick with a degree in Law, she knew she didn't want a career that kept her behind a desk. Studying Human rights law and the criminal Justice system opened her eyes to the realities of the justice system – and the difference the right support could make.

She said: “During my degree, I studied the impact of the justice system on vulnerable communities and individuals. I saw how support and intervention at the right time can help change someone’s path, and I knew then that I wanted to do work that actually mattered.”

After graduating, Rhiannon applied to the Prison Service and joined HMP Bullingdon in Oxfordshire as a prison officer.

“My degree helped me understand the academic theory side of offending, like social factors and societal impact, but working with prisoners has taught me so much more. I’ve learnt compassion, understanding and empathy, but I have also learnt to read between the lines and to stay calm in the face of challenges.”

‘I wanted to be on the frontline’

Rhiannon admits some of her university friends were surprised by her choice. "A few people asked why I didn't go into law," she said. "But I wanted to be on the frontline, working directly with people. Every day I see small breakthroughs – someone completing a course, reconnecting with family, taking responsibility for their actions. That's what keeps me motivated."

Her advice to other graduates considering the role? "Don't underestimate what you bring,” she said. “The skills you develop at university – critical thinking, communication, understanding different perspectives – are exactly what this job needs. And you don't have to have it all figured out. The training is excellent, and you'll learn as you go."

Reflecting on her journey from student to prison officer, Rhiannon said: "This isn't the obvious graduate career path, but it's the most rewarding thing I could have done. I’ve learnt to meet people where they are, providing support and encouragement to change their ways and keeping communities safe. I'd encourage any graduate who wants purpose in their work to consider it."

What else has been said about HMPPS

Deputy Prime Minister David Lammy said: "People across the country are looking for more than just a pay packet - they want purpose. In our prisons and probation service, that purpose is clear: helping people rebuild their lives, reducing reoffending and making our communities safer.

"Every day, prison and probation officers perform some of the most vital – and often most overlooked work in Britain. They give people a second chance and help stop others becoming victims in the first place.

"So if you're searching for a new direction this year, I'd urge you to consider one of these extraordinary careers. You'll be making a real difference where it matters most."

How to apply

For more information and applications, visit the Prison and Probation Jobs site here