TalkTalk urges movers to plan Wi-Fi transfer ahead of the busiest moving day of the year, as average mover goes six days without Internet in new home
New data from TalkTalk reveals the modern-day moving woes felt during August, and especially on August 29, the busiest day for house moves across the nation*. For two-thirds of home movers, not having Wi-Fi on day one is considered the most stressful part of the entire process – more than saying goodbye to their old home and settling into a new neighbourhood.
The average home mover faces a staggering six days without internet after moving into their new home, and a quarter (26%) endure over a week in the digital dark - highlighting the urgent need to plan their Wi-Fi switch before they move.
A fundamental disconnect exists between Brits’ expectations for Wi-Fi transfer, and the reality. With nearly three-quarters (73%) of home movers now viewing Wi-Fi as a fundamental utility they expect to ‘just work’, this digital downtime prevents 30% from truly setting into their new homes.
Compounding the issue, nearly a quarter (23%) mistakenly believe their internet will automatically transfer to their new address, while two in ten (17%) expect the setup to take only a few hours. To ease frustrations and ensure connectivity, TalkTalk is calling on home movers to pre-plan their Wi-Fi transfer ahead of time.
Neil Smith, Chief Operating Officer, at TalkTalk said: “Moving home is one of the most stressful things we do. It should be about new beginnings, not digital disruption, especially as eight in ten people say Wi-Fi makes a house a home.
“We spotted an opportunity to go above and beyond for our customers by creating a HomeMove Squad who manage the process from start to finish, helping alleviate connectivity headaches during what we know is a stressful time.
“We’re calling for people to prepare ahead of time and make sure they’re thinking about their Wi-Fi when making plans to move home. That way, we can make sure everything is up and running as early as possible.”
TalkTalk's HomeMove Squad: Tackling “Switch Stress”
Designed to alleviate this "switch stress" and ensure a seamless transition for home movers, TalkTalk has launched its new HomeMove Squad. The dedicated team of Wi-Fi moving experts provides a single point of contact for TalkTalk customers, simplifying the process of transferring services and ensuring a seamless connection from day one.
TalkTalk encourages all movers to plan ahead, and for TalkTalk customers, the HomeMove Squad is ready to assist.
For more information about help and support with Wi-Fi when moving home, please visit: Home move - TalkTalk Help & Support