Mobile phone users on Three network have been left unable to make calls after the network went down this morning.
Thousands of customers have reported issues, with problems appearing to have started at around 5am, according to Downdetector.
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By 8.25am, more than 1,400 people had logged issues suggesting the outage may be widespread.
Which areas have been affected?
Locations affected by the outage include London, Manchester, Glashow, Birmingham, Nottingham, Leeds, Islington, Liverpool and Derby, Downdetecter shows.
How can I check the status in my area?
Customers can use Three’s status checker online to check if there are any issues with the network in their local area.
What has Three said?
Three acknowledged there was an issue with the network just after 7.30am this morning (14 October).
In a statement on Twitter, the company said: “We’re currently experiencing technical issues with some calls.
“Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it.
“Check back here for updates.”
Three has also been responding to complaints from customers on Twitter who have reported that they cannot make or receive calls, or send or receive text messages.
Mobile users contacted the ThreeUKsupport Twitter account to log the problems.
The bulk of the complaints suggest that making phone calls was the main issue, while a small number reported problems with mobile internet.
Users wrote: “@ThreeUKSupport my phone won’t call out or receive calls. Is there an issue with the network as texts and messaging are working fine.”
“@ThreeUKSupport is there issues with calling and receiving phone calls again? I can’t seem to call anyone…”
“@ThreeUKSupport I can’t dial any other Three number but I can any other network? WA10 area.”
“@ThreeUKSupport I can’t make any calls to any network or landline. Can’t receive them either. Must be down!”
“@ThreeUKSupport Hi, have you noticed any problems with network? Can’t make and received any calls from few hours. Reset my phone but it seems it’s not the phone but network.”
“@ThreeUK hi is the network down for voice calls in the SE of UK ?”
“@ThreeUKSupport can’t make or receive call. I keep getting server error message. Everything else is working fine. Any ideas ?. Thanks.”
In response, Three said it is “experiencing an issue with calls at the moment”, adding that it is working to have the network “up and running as soon as possible”.
The outage comes as Instagram crashed for users again, with people reporting being unable to use the app on Thursday (14 October).
It follows an outage from Snapchat on Wednesday (13 October), which left users unable to access the app for around four hours, while last week saw all Facebook owned apps crash for around seven hours, including WhatsApp and Instagram.
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