Is Virgin Media down? Internet and TV service outage details, what V53 error code means, and who to contact

Virgin Media customers across the UK have been experiencing TV outages for large portions of the day

Virgin Media customer have been experiencing outages for TV and internet services. (Credit: Getty)
Virgin Media customer have been experiencing outages for TV and internet services. (Credit: Getty)
Virgin Media customer have been experiencing outages for TV and internet services. (Credit: Getty)

Virgin media customers are currently experiencing widespread outages of the company’s TV services.

The company reported outages after customers reported that Virgin Media TV has disconnected.

In an initial update to customers, Virgin Media said: “We’re aware that customers are currently experiencing an issue with their TV services and are unable to watch live TV or access video on demand services right now.

“We have identified the fault and our engineers are working flat-out to fix this as quickly as possible. We are working towards having this resolved this afternoon. We apologise for any inconvenience caused.”

Is Virgin Media down?

It was reported that Virgin Media services had went down on Wednesday (2 December) with TV services mainly affected.

Despite the TV services right across the UK going down, internet service seem to be largely unaffected.

While some people may be experiencing internet issues in specific parts of the country, only TV issues are widespread.

The company is working to reconnect TV to all of those who have not been able to access the service, after what they describe as “a major power outage”.

What does Virgin Media V53 error code mean?

Many Virgin Media TV users may have seen an error code called V53 on their TV screens after boxes across the UK crashed.

The V53 code is used when a channel is not available on the Virgin Media box.

According to the Virgin media website, the error code means that there is an issue with connection or planned works in the area.

Customers will have seen this code as there was an issue with the connection for all of Virgin Media’s TV services.

When will the Virgin Media outage be fixed?

Virgin Media have updated customers throughout the day on work to reconnect TV boxsets.

At 1.45pm, they said that some channels had returned for customer, while many others still had problems.

They said: “We’re working hard to fix the issue impacting our TV services.

“We have now restored several channels with customers able to watch BBC One, BBC Two, ITV, ITV+1 and Channel 4. TV360 customers are also able to access apps on their box.

“We’re working to restore all channels as quickly as possible and continue to work towards having this resolved this afternoon.”

At 3.30pm, Virgin Media issued a further notice, adding that engineers had been working on site to restore TV services, adding: “We are currently attempting to restore more channels. As we do this, it may mean customers temporarily lose access to previously restored channels.

“We recognise this is frustrating for customers and apologise again for the inconvenience caused. We are doing everything we can to get services back as quickly as possible.”

Who do I contact about my Virgin media service being down?

Virgin media customers can get in touch with the company directly about their issues.

This includes via the Virgin Media website, as well as speaking to an advisor on social media.

Customers can also report outages on, a site which tracks when connection issues across the UK.

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