Is Virgin Media down? Internet and TV service outage details - when it will resume

Virgin Media has said that services have resumed, after users reported widespread problems after 1am on Tuesday morning, according to DownDetector, a web statistics provider. The outages affected broadband, TV, and mobile services.

Earlier today, the number of outage reports had risen to more than 15,000. After a lull in the middle of the night, there appeared to be thousands more people reporting outages in the morning rush to log on. However, as of 11:30am BST, the Virgin Media website is back up, with services starting to resume. A Virgin Media spokesperson told NationalWorld: “We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.”

Virgin Media acknowledged the outages stating:"We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres." According to the company's compensation policy, customers will be automatically credited for fixed phone line and broadband issues on their bills, no matter if you are a new or existing customer. Their online frequently asked questions section states that customers will receive "£9.33 per day for a total loss of service after 2 full working days from registering the loss of service to us".