Avanti West Coast train services to and from London Euston may be “cancelled or delayed” due to points failure
A points failure at a major train station is causing disruption to Avanti West Coast train services.
Avanti West Coast said train services running to and from London Euston may be “cancelled or delayed” because of a points failure. The disruption was confirmed via social media just after 5.30pm on Tuesday (May 26.)
In a post on X, Avanti West Coast, which provides passenger services on the West Coast Main Line between London, the West Midlands, North West England, North Wales and Scotland, said: “Due to a points failure at London Euston some lines are blocked.
“Train services running to and from this station may be cancelled or delayed. Avanti West Coast ticket restrictions have been lifted for the rest of today, Tuesday 26 May.”
Avanti West Coast provides the main long-distance passenger services on the West Coast Main Line with its services connecting six of the largest cities in the UK – London, Birmingham, Liverpool, Manchester, Glasgow, and Edinburgh.
Avanti West Coast delays and cancellations - claiming compensation
If your train is cancelled or delayed by more than 15 minutes you can claim compensation through the Delay Repay scheme. Depending on the length of your delay, you may be entitled to compensation equivalent to all or part of your ticket cost.
Delays are calculated against the scheduled timetable on the day with the length of a delay based on the time your train arrives at your destination compared to its scheduled arrival time, not the delay when you first set off.
To make a claim, affected passengers must do so within 28 days of the affected journey. You can make a claim through Avanti West Coast's Claim Delay Repay portal on their website.
For passengers who booked in advance directly through Avanti West Coast can register for Automated Delay Repay (ADR) making claiming compensation quicker and easier by automatically identifying eligible delays. Passengers yet to do still have time as it must be completed no later than the day of travel for it to apply to that journey, including opting in after you’ve arrived, as long as it’s still the same travel day.
Claims will usually be processed within 24 hours of travel and passengers should receive an email asking them to confirm the details of the journey. Once confirmed, payment can be processed, which can take up to five working days.
Affected passengers can also submit a manual Delay Repay claim even if the tickets were booked via another company.
Compensation is calculated as a percentage of the ticket cost using four different time bands. For a 15-29 minute delay passengers will receive a 25% refund for a single ticket or 12.5% for a return, for delays of 30-59 minutes a refund of 50% for a single and 25% for a return will be issued, a full refund on single tickets and 50% on return tickets will be issued for delays of 60-119 minutes and a full refund on any tickets for delays in excess of this.
Season ticket holders will also be refunded the proportionate cost of the price of the season ticket. This is worked out on an estimated number of single journeys over the season ticket’s duration.