Households have been urged to take and submit their energy meter readings ahead of the October price hike.
Doing so will prevent firms from estimating usage and charging for energy used before 1 October but at the higher rate.
How much will energy bills rise from October?
From Saturday 1 October, the average household energy bill will rise from £1,971 to a frozen £2,500 under the energy price guarantee announced by Prime Minister Liz Truss earlier this month.
The price hike is an increase of 27% from the previous price cap, which limited the rate providers can charge customers on a standard variable tariff.
The energy price guarantee will limit the price that suppliers can charge customers for units of gas, but the consumer saving will be based on usage. This means that the government’s plan only caps the cost per unit that households pay, so the actual bill is still determined by how much energy is consumed.
The government has said on average usage a household will save £1,000 a year (based on current prices from October) and energy suppliers will be compensated by the government for the savings delivered to households.
Households will receive a non-repayable £400 payment from the government in October as part of the cost-of-living support package. This will be paid directly to energy accounts over six months in instalments of £66 and £67.
Overall, household bills will still be 96% higher than last year.
Households may have to cut back on energy usage
Research by comparison site Uswitch suggests a fifth of households (20%) will only be able to cope with rising bills this winter by cutting back their usage.
Another three million households – more than one in 10 homes (11%) – will not be able to cope with rising bills whatever they do, the poll indicates.
Some 53% of households plan to turn appliances off at the wall to cut costs, while 46% plan to turn the thermostat down and 35% say they will reduce the number of times they use their oven.
Nearly one in three billpayers (32%) are also planning to push back the day they usually turn on their heating and 37% will only heat certain rooms in their home.
Ben Gallizzi, energy spokesman at Uswitch.com, said: “Energy bills are still due to rise in October despite the government support, and we know that many people are feeling anxious about the winter ahead.
“Keeping on top of your home energy consumption will be especially important during the coldest months when the heating comes on.”
Customers should check best ways to submit meter readings
Industry body Energy UK has said high call volumes and website traffic were expected as households submit meter readings ahead of 1 October, and recommended customers check beforehand for the best way to submit their reading as most suppliers were allowing for a few days either side of 1 October.
There was a wide scale crash of energy firms’ websites ahead of the last price cap increase on 1 April, when millions of customers rushed to submit readings at once.
At the time, firms described the situation as “unprecedented” and sought to calm customer anxiety by stressing that they could submit readings over the following days without being penalised.
Suppliers offered numerous channels including text, email, apps and online account submissions, but these varied.
Frazer Scott, chief executive of Energy Action Scotland, said: “This week, every household across the UK must make sure it submits a meter reading to their energy firm to avoid paying a penny more than they absolutely have to when prices go up on October 1.
“Fuel poverty is at record levels, levels of energy efficiency improvements are simply too low to provide respite and financial support is just a sticking plaster on the deepest of wounds.
“As unit costs for electricity and gas push bills higher still in October, communities will suffer and take years to recover. Meanwhile the impact of fuel poverty will be felt on the NHS and social care system and lives will be needlessly lost.”