Is the Lottery app still down? Users 'unable to login' after National Lottery goes offline for major upgrade
The National Lottery app has been down since Sunday morning due to a major upgrade.
It was previously reported over the weekend that the national-lottery.co.uk site, as well as the iOS and Android apps, will be out of service between 11pm on Saturday, 24 January until the end of Sunday. Operator Allwyn said players would notice “a few” changes when the website and apps go back online, including a new payment screen.
The process of checking results, playing games, and claiming prizes will be made “even simpler”, with videos and FAQs on key changes available to guide players. App users with auto-updates enabled will receive the new version automatically, while others will be prompted to update the app.
Allwyn is also introducing mandatory personal deposit and spend limit setting for all new customers, as well as automatic logouts after 60 minutes, with a 10-minute cooling-off period, and regular 20-minute “reality checks”. The new digital channels would offer the largest ever range of National Lottery games, improved protection tools and a refreshed look “while keeping the experience familiar for existing players”.
Allwyn chief executive Andria Vidler said: “These much-needed digital upgrades mark another milestone in our transformation to make The National Lottery more player-focused, with new games, more winners, and greater support for Good Causes.”
However, the app appears to still be down this morning. One user wrote on X: “I’ve been unable to log into the app, or even get onto the lottery site online, since first thing Sunday”. Reports have also spiked this morning on DownDetector.