Amsterdam flight cancellations: KLM airline slammed 'disgusting' as passengers stuck at Schiphol airport

Tens of thousands of passengers from the UK have had their flights cancelled to and from Amsterdam Schiphol Airport due to the weather. Mass cancellations have continued for a fifth day.

Dutch airline KLM has cancelled flights to and from UK airports, including Manchester. In a statement on its website, the airline said: “Severe winter weather, including snow and strong winds, is currently disrupting flights at Amsterdam Airport Schiphol. We understand this is stressful, and we are doing everything possible to help you reach your destination.”

One user slammed the airline on X saying: “Absolutely disgusting service from @KLM. My mum and her brothers have been stuck in Amsterdam airport since Sunday morning and has not been told when their next flight out is. My uncle is a disabled passenger who’s medication is in his hold luggage which KLM are withholding”.

Another user added: “Same here, 12 hours deep in Schiphol hell and dying of boredom. KLM is a mess.” A third commented: “This is the worst airline ever. $4,000 later and I’m still stuck”.

Your flight is covered by UK law if it is fits one of the following:

• departing from an airport in the UK on any airline, or
• arriving at an airport in the UK on an EU or UK airline; or
• arriving at an airport in the EU on a UK airline.

According to the UK Civil Aviation Authority, if your flight is covered by UK law and is cancelled, your airline must let you choose one of the following:

• Receive a refund
• Choose an alternative flight

In a statement KLM told NationalWorld: “Due to the winter weather, our operations have been severely disrupted. As a result, we are unable to operate many of our flights. At this time, we are not able to meet the expectations of our passengers, namely taking them to their intended destinations.

“Normally, when a flight is canceled, passengers are offered an alternative flight within a few hours. However, because the weather conditions have not improved and we can only operate a limited number of flights, some passengers are being offered alternative flights scheduled later in the week.

“We understand that this raises questions and concerns for our passengers. Our colleagues at the airport and on the phone are doing everything they can to assist everyone, but they are currently overwhelmed with inquiries, which unfortunately means that wait times may be longer than usual. We sincerely apologize to all passengers affected by this situation.”