These are nine retailers that left shoppers the least impressed, scoring just one star out of five for overall service and landing at the bottom of the Which? table.
5. Homebase
One in five Homebase customers said they’re unlikely to shop with the retailer after experiencing issues, according to Which? The DIY-chain scored one star for the helpfulness of its staff and its confusing complaints process. Photo: Shutterstock
6. Debenhams
Debenhams scored just one star out of five for overall service Photo: Shutterstock
7. Carphone Warehouse
One in four Carphone Warehouse customers who had an issue were incorrectly charged or billed during the pandemic. Three in 10 of its customers told Which? they felt the mobile phone retailer didn’t believe their issue was genuine when they complained. One in five said they didn’t feel fairly treated. Photo: Shutterstock
8. The Range
Delivery fails and faulty goods were the main pain points for The Range customers, with one in five telling Which? they weren’t happy with the solutions offered to their problems. Photo: Shutterstock