These are nine retailers that left shoppers the least impressed, scoring just one star out of five for overall service and landing at the bottom of the Which? table

placeholder image — These are nine retailers that left shoppers the least impressed, scoring just one star out of five for overall service and landing at the bottom of the Which? table

Revealed: these 9 retailers offered the worst customer service online during the pandemic, says Which? survey

By NationalWorld Team

20th Aug 2021, 2:37pm

Which? recently surveyed more than 5,000 UK consumers who experienced issues when ordering from the biggest online retailers across tech, lifestyle, fashion, DIY and homewares during the pandemic.

These are nine retailers that left shoppers the least impressed, scoring just one star out of five for overall service and landing at the bottom of the Which? table.

9. Sports Direct

Sports Direct scored a single star for the helpfulness of its staff and its complicated complaints process after issues with returns and missing deliveries. One in five customers told Which? they’d be unlikely to shop there once lockdown restrictions had been lifted. Photo: Shutterstock

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Revealed: these 9 retailers offered the worst customer service online during the pandemic, says Which? survey

Which? recently surveyed more than 5,000 UK consumers who experienced issues when ordering from the biggest online retailers across tech, lifestyle, fashion, DIY and homewares during the pandemic.

9. Sports Direct

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