"Pixelated on all channels": Is Virgin Media still down as users report issues, what’s the latest?
Thousands of users have been affected by issues with major broadband provider Virgin Media.
Virgin Media users are continuing to report issues with the major broadband provider. According to Downdetector, 4313 users were reporting issues with Virgin Media at 1:50pm on Thursday May 14. One person on Downdetector wrote: “Hi - Just to echo many of you guys, up here in Leeds all VM TV channels pixelated and disturbed audio, found out around an hour ago. Logged on to the VM website to see if any issues recorded but when I entered my postcode & surname it said "account could not be found - even though I was logged in!! I suppose it's a matter of leaving it a while, re-booting the TV box/router and hoping it clears... would be nice for VM to tell us what's going on though.”
Another person wrote: “Pixelated channels in Lincoln. And when I go to the official checker site, it says it can't find my account, even tho I logged in!” One other person said: “Same in Surrey - pixelated on all channels. Tried logging in at VM and same issue as others saying they can’t find my account. Hack or technical meltdown??”
Two hours ago Virgin Media took to X and wrote: “We apologise to customers who are experiencing issues with their TV services at the moment. Our teams are working as a priority to identify the fault and will restore services to normal as soon as possible.”
In response, one person said: “What about those waiting an hour on hold for an issue that appears to be VM’s fault. Just wanting a new hub as old one has red light on. Contacted you about this one day ago. Your customer service is awful.”
Virgin Media responded to apologise to this customer and said: “Please feel free to drop us a DM and we’ll help you from there.”
Another customer wrote: “What about those experiencing problems with their internet? Being sent pointless updates via text.
“Each message being sent 3 times. Each message just pushing this expected resolution back a few days. For nearly a month now.”
One other customer said: “Your customer service is awful been trying to get in contact for hours- as I’m an old fogey and not very good with computers it would be nice to get a human to talk to.”