Is Amazon down? Shoppers across the world report not being able to pay for items or see their orders on the website or the app
Amazon shoppers in the UK and across the world have been left frustrated as it appears both the app and website have gone down.
Over 1,420 reports of problems with Amazon UK were recorded at midday today (Friday February 27), according to Down Detector.
Customers commented on the site with their issues, noting that they were unable to checkout and orders they had already submitted were “not showing”.
Down Detector reports 67% of issues relating to the checkout process, while 24% mention the Amazon app and 5% are linked to the website.
The issues appear to have started ar around 10.50am today, with the number of reports rising over midday. The number of reports is continuing to rise as the afternoon goes on, with more than 1,600 reports being received at 3.20pm today - the last available data at the time of writing.
Shoppers have reported seeing an error message when they add a product to their basket and try to checkout. The message reads: “We’re very sorry, but we’re having trouble doing what you just asked us to do. Please give us another chance – click the Back button on your browser and try your request again.”
Users have written of their frustrations on Down Detector. One person said: “Lets me get right through the order process and then errors out with a 500 error.” One person simply said: “All my orders have gone”, referring to their order history. A third penned: “I tried a few times to checkout and not letting me so will have to wait it out and hopefully they sort it out rather quick.”
Social media users in Spain, France, and Italy also wrote about their issues with Amazon, so it seems the shopping giant could be impacted across the globe.
One Down Detector commentor said Amazon has confirmed this: “I’ve already spoken with them on Amazon cs via live chat they have confirmed they are having issues affecting some people globally,” they said.
An official statement has not been made from Amazon.
According to Down for Everyone, the last time Amazon went down as earlier this month - but the outage only lasted for around an hour.