National Lottery app: Is it still down? Users complain new layout is 'horrendous' and 'impossible to follow' after outage for major upgrade
The National Lottery confirmed that it is 'back' after a 24-outage took place over the weekend in order to 'upgrade' its digital platforms.
Over the weekend, the national-lottery.co.uk site, as well as the game’s iOS and Android apps, paused between 11pm on Saturday (January 24) until the end of the day on Sunday (January 25) to make way for a major upgrade, according to National Lottery operator Allwyn. During the pause, results and prize breakdowns were available on YouTube and at The National Lottery’s 43,500 retail outlets.
And winnings on retail-bought tickets of up to £500 were able to be claimed in-store as usual. In a post on social media platform X, formerly known as Twitter, the National Lottery wrote: "Good news. Our new look app and website are now live, thank you for your patience."
But, users have slammed the new layout. Many have took to social media to share their dislike and annoyance.
One user wrote on X: “New update on National Lottery app is horrendous. Impossible to follow, no idea which tickets are active, total confusion and graphics from a Junior school ‘let’s explore computers’ lesson.”
Another user commented: “When scanning a lottery ticket via the App, it no longer makes a "chime" sound when you have a winning ticket. It only displays you have won £5 ,£10, etc... need to bring back that chime sound”.
A third added: “The new national lottery app layout is tedious to navigate”. A fourth added: “Don't like the lay out of new app . And where's some changes!?? ... Allwyn we're gonna bring new life to the lottery, not throttle it !???”.
Ahead of the pause, Allwyn chief executive Andria Vidler said: “These much-needed digital upgrades mark another milestone in our transformation to make The National Lottery more player-focused, with new games, more winners, and greater support for Good Causes.