Microsoft outage: Minecraft and Xbox Cloud Gaming affected as thousands complain of issues
Gamers have been hit by issues affecting Microsoft with people asking if Minecraft is down and saying Xbox Cloud Gaming is also affected.
Gamers hoping to relax in front of a screen this evening have been hit by issues affecting Microsoft. Both Minecraft and Xbox run using the platform.
Thousands of customers have taken to DownDetector today - a website which allows people to report issues with online services - reporting problems with a number of Microsoft applications including Azure, 365 and Outlook.
The issues have also impacted Xbox consoles which run on operating systems developed by Microsoft and Microsoft owned Minecraft.
Minecraft users have reported issues with 'server connection' (67%), 'login' (27%) and 'game play' (7%). Comments include one asking, "why is minecraft been down for so long?"
Another gamer said: "Thought it was me so I literally deleted everything including my skins, shaders and my entire modpack for the create mod bro." Another added: "I just want to play on my realm bro... skins, marketplace and public servers don’t seem to be working either."
Xbox users are reporting similar issues with most reporting problems with 'server connection' (73%), along with 'purchase' (17%) and 'website' (10%). One gamer remarked, "Here we go again. XBOX services down."
One customer said: "Xbox not letting me onto main menu because it's stuck on Sign-In cycle and the Status page on the Xbox Support site is completely down too." Another added: "Unable to play online and access purchase history or download games on my 360"
The outage was caused by a problem with Microsoft Azure - on its status page, Azure said: “Starting at approximately 16:00 UTC, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue.”
It continued: “We have pushed our ‘last known good’ configuration, and customers may begin to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement.
“Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.
“Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems.
“We are continuing to monitor progress closely and will provide an ETA for full mitigation within the next 20 minutes as we assess recovery across the AFD service.”